Shipping & Returns
Shipping & Delivery Policy
At Levenli, we are committed to delivering your eco-friendly essentials as quickly and reliably as possible. Below is everything you need to know about our shipping process.
Shipping
We offer Free Standard Shipping on all orders within the United States.
Orders are processed within 1–2 business days.
Estimated delivery time is 1–3 business days depending on your location.
We currently ship to all 50 US states.
We use trusted carriers such as USPS / UPS / FedEx.
You will receive a tracking number via email once your order has been shipped.
Returns
If you are not satisfied with your purchase, you may return it within 15 days of delivery.
Items must be unused and in original packaging for a full refund.
To start a return request, please contact us at:
sshehmann@gmail.com
Return & Refund Policy
We want you to love your purchase. If something isn’t right, we’re here to help.
15-Day Return Window
You can return your item within 15 days of receiving it if:
- It arrived damaged or defective
- It is not as described
- Low Quality Product
- You change your mind
Damaged or Faulty Items
If your product is broken or arrives damaged:
- Take a clear photo of the issue.
- Email us at sshehmann@gmail.com with your order number and photo.
- We’ll offer you a replacement or full refund based on your preference.
Return Conditions
- Item must be unused and in its original packaging.
- Return shipping may be required in some cases (we’ll guide you).
- Refunds are issued to the original payment method after we confirm the return.
Non-Returnable Items
Please note that we cannot accept returns on:
- Used items
- Items marked “Final Sale”
- Personalized/customized products
Need Help?
For any delivery or return questions, feel free to contact our customer care team at:
sshehmann@gmail.com