Delivery & Returns
Shipping & Delivery Policy
At Levenli, we are committed to delivering your eco-friendly essentials as quickly and reliably as possible. Below is everything you need to know about our shipping process.
Free Shipping Across the U.S.
- We offer 100% free shipping on all orders, anywhere in the United States.
- No minimum purchase required.
Delivery Time Estimates
Delivery times may vary depending on the product’s warehouse location. Each product page includes a shipping detail section for reference.
U.S. Warehouse:
- Estimated Delivery Time: 2–5 business days
China Warehouse:
- Estimated Delivery Time: 13–15 business days
- Warehouse location is clearly mentioned in the shipping options on each product page.
Order Processing
- Orders are typically processed within 1–3 business days.
- Tracking information will be emailed to you as soon as your package ships.
Return & Refund Policy
We want you to love your purchase. If something isn’t right, we’re here to help.
15-Day Return Window
You can return your item within 15 days of receiving it if:
- It arrived damaged or defective
- It is not as described
- Low Quality Product
- You change your mind
Damaged or Faulty Items
If your product is broken or arrives damaged:
- Take a clear photo of the issue.
- Email us at support@levenli.com with your order number and photo.
- We’ll offer you a replacement or full refund based on your preference.
Return Conditions
- Item must be unused and in its original packaging.
- Return shipping may be required in some cases (we’ll guide you).
- Refunds are issued to the original payment method after we confirm the return.
Non-Returnable Items
Please note that we cannot accept returns on:
- Used items
- Items marked “Final Sale”
- Personalized/customized products
Need Help?
For any delivery or return questions, feel free to contact our customer care team at:
support@levenli.com