🌿 Levenli | Frequently Asked Questions

Welcome to Levenli!
Below you’ll find answers to the most common questions about our products, shipping, and returns. If you still need help, feel free to contact us at support@levenli.com.

Are your products 100% eco-friendly?

Yes! Every item in our store is made using sustainable, reusable, or biodegradable materials. We carefully select products that are free from harmful chemicals and reduce waste in your daily life.

Do you offer eco-friendly products for pets?

Absolutely! We believe sustainability should include your furry friends too. Our pet products are made with natural, non-toxic materials that are safe for pets and better for the environment.

Why should I switch to eco-friendly household items?

By choosing eco-conscious alternatives, you're helping reduce plastic waste, lower your carbon footprint, and support a healthier planet. Small choices at home — like reusable kitchenware or natural wood accessories — make a big impact over time.

Are your wooden products treated with chemicals?

No. All our wooden products, such as cups, utensils, and boards, are finished using food-safe oils or left untreated. We avoid harsh chemicals to keep them safe for everyday use.

How should I care for natural wooden products?

Hand wash with warm water and mild soap. Do not soak or place them in the dishwasher. Occasionally apply food-safe oil (like coconut or mineral oil) to maintain shine and prevent cracking.

Do you ship outside the United States?

At the moment, we only ship within the U.S. All orders come with free shipping.

Do you offer free delivery?

Yes! We offer 100% free shipping on all orders across the U.S. — no minimum order value required.

Can I return my product if I’m not satisfied?

Yes we offer a 15-day return policy. Just email us a photo at support@levenli.com, and we’ll offer a full refund or replacement — your choice.

How can I make my home more eco-friendly?

Start small. Switch to reusable kitchen tools, avoid single-use plastic, use natural cleaning items, and buy sustainable products like those offered at Levenli. Every little step adds up.

Can I cancel my order?

If you need to cancel an order please let us know as soon as possible and if it hasn't already been dispatched then we will issue a refund immediately.